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Managing client expectations is part of risk management, but as Steven B. Levy points out in his recent post on Slaw, Setting v. Managing Expectations, setting appropriate expectations in the first place may make managing those expectations unnecessary. He notes: It’s a lot easier to set expectations appropriately when you begin a project rather than to try and rein them in once they’ve taken on a life of their own. It’s better to manage the project (proactive) than to manage expectations (reactive). If things go off the rails, you may still need to manage expectations as damage control. Levy goes on to provide some strategies for how to do so effectively. The Canadian Lawyers Insurance Association provides loss prevention information solely for the benefit of CLIA insured lawyers. The content and links provided in Loss Prevention eBytes are intended as resources to qualified lawyers who should exercise due care and their professional judgment in adapting or making use of any content.
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