Fee-related disputes are often a root cause of claims against lawyers.  One way to ensure your clients remain satisfied is through use of billing practices that meet their needs for clarity, certainty and efficiency.  The two-part article, Ten Law Firm Invoicing Habits Guaranteed to Annoy Your Clients, Reduce Collections and Extend Payment Cycles by Jim Boeckman on the Right-Tasking.com blog is chock full of valuable reminders and tips on how to form good billing habits.  In Part 1, we are reminded to:

• Input time daily
• Provide meaningful information
• Be consistent
• Don’t be annoying
• Keep a watchful eye on billable expenses

Part 2 concludes with reminders to:

• Monitor work-in-progress
• Check for typos
• Don’t duck and cover
• Understand what happens after the bill goes out
• Coach your team.
  

The Canadian Lawyers Insurance Association provides loss prevention information solely for the benefit of CLIA insured lawyers. The content and links provided in Loss Prevention eBytes are intended as resources to qualified lawyers who should exercise due care and their professional judgment in adapting or making use of any content.

Good lawyers rely heavily on good support staff.  When they do their jobs well, you look good, so supporting their ongoing training and development is essential.  These recent posts include practical and helpful tips for those who make you look good every day:

• Support for Staff: 6 Computer Shortcuts to Make Your Life Easier by Samantha Cruff
• Professionals are masters of their field by Catherine D'Aversa 

The Canadian Lawyers Insurance Association provides loss prevention information solely for the benefit of CLIA insured lawyers. The content and links provided in Loss Prevention eBytes are intended as resources to qualified lawyers who should exercise due care and their professional judgment in adapting or making use of any content.