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Among the best ways to avoid being sued by a dissatisfied client is to be clear about the terms of your retainer and ensure that your client's expectations are both reasonable and appropriate. The recent posts Being up front and blunt about setting and controlling client expectations by Dan Pinnington and One Firm's View of Client Expectations by Jim Calloway provide some useful tips for lawyers who may be struggling to meet the unrealistic expectations of their clients. Your firm may not be ready to go so far as one South Carolina firm did in reining in their clients' expectations, but setting clear parameters at the outset of a client relationship is a tried and tested loss prevention strategy. The Canadian Lawyers Insurance Association provides loss prevention information solely for the benefit of CLIA insured lawyers. The content and links provided in Loss Prevention eBytes are intended as resources to qualified lawyers who should exercise due care and their professional judgment in adapting or making use of any content.
What steps are lawyers obliged to take to ensure that confidential information is not inadvertently shared when disposing of office equipment such as photocopiers, hard drives or smartphones? The recent Slaw.ca post Ethical Obligation to Wipe Your Old Computers – And Other Media by John Gregory raises this question with reference to a Florida State Bar Proposed Advisory Ethics Opinion. The question was also addressed by the Canadian Bar Association's 2008 Guidelines for Practising Ethically with New Information Technologies. Finally, check with your provincial law society for jurisdiction-specific best practices or requirements. The Canadian Lawyers Insurance Association provides loss prevention information solely for the benefit of CLIA insured lawyers. The content and links provided in Loss Prevention eBytes are intended as resources to qualified lawyers who should exercise due care and their professional judgment in adapting or making use of any content.
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