A frequent basis for client complaints to law societies is delay by their lawyers – whether in responding to communications, following up on instructions provided or filing documents.  To address some of the grounds for those complaints (and to prevent future complaints), we suggest you take a look at Stop Procrastinating... Now by Amy Gallo, published on the Harvard Business Review Blog Network on October 11, 2011.  In her post, Ms Gallo concisely sets out five strategies to get unstuck from procrastination and includes case studies to drive the point home.   ​

Ever wonder about the “loss prevention” part of the titles of our publications, Loss Prevention Bulletinand Loss Prevention eBytes?  What exactly is loss prevention from a law office perspective and why should you care about it?

Loss prevention and risk management are different terms applied to the same general concept – how you can pro-actively take steps to avoid and manage risks in your legal practice.  You ought to care about loss prevention because it impacts your clients, and failing to engage in good risk management practices can be expensive, time consuming and, in some cases, career-limiting for you.

To learn more about risk management, take a look at our handbook, Safe and Effective Practice, (available free and online) which focuses on prevention at the frontlines of client service – time management, client relations and communications, record keeping and generally, how to avoid being sued.  
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Another good resource on the topic is Risk Management: Survival Tools for Law Firms, 2nded.available for purchase through the ABA’s web store.  If you’re not inclined to purchase, at least take a look at the free downloadable chapter, What Is “Risk Management” (or “Loss Prevention”) Anyway?
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