Civil Communications | March 2016

Clear and effective communication is a necessary tool in the risk management toolbox. You have a professional responsibility to be civil in all your communications, but you also need to know how to handle difficult conversations, whether with angry clients or fuming colleagues. These recent posts each contain valuable communication tips for every lawyer:

• Being Nice is Good for Business
• When an Argument Gets Too Heated, Here’s What to Say
• How to Communicate with Angry Clients
• What’s the Best Medium for Bad News? (podcast)

---

The Canadian Lawyers Insurance Association provides loss prevention information solely for the benefit of CLIA insured lawyers. The content and links provided in Loss Prevention eBytes are intended as resources to qualified lawyers who should exercise due care and their professional judgment in adapting or making use of any content.