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Clarity in communications is essential both to good client relationships and providing effective legal assistance. With the proliferation of virtual communication tools, from email to SMS to online chat, communication should be easier than ever, yet communication-related complaints and claims continue to be made against lawyers The post, How to Avoid Virtual Miscommunication by Keith Ferrazzi (April 12, 2013 on the Harvard Business Review Blog Network) outlines a number of easy-to-implement tips to help you ensure your online communications are as clear and comprehensible as possible, thereby minimizing the chance you’ll be misunderstood. The Canadian Lawyers Insurance Association provides loss prevention information solely for the benefit of CLIA insured lawyers. The content and links provided in Loss Prevention eBytes are intended as resources to qualified lawyers who should exercise due care and their professional judgment in adapting or making use of any content.
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