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Client relationships are central to a successful legal practice, whether the client is an individual, corporation or your employer. Strained client relations can soon lead to law society complaints and claims of malpractice; therefore, lawyers must constantly work to build and maintain effective working relationships with all their clients. The starting for clearly established client relationships is the engagement or retainer letter. There’s no doubt that Sending a letter is easier than defending a Malpractice Claim. Basic principles of keeping your clients at the centre of your legal practice are set out in Client Service 101. On some files, it’s harder than others to keep things civil. Five Things Lawyers Hate to Hear Clients Say focuses on avoiding conflict with your clients. The Canadian Lawyers Insurance Association provides loss prevention information solely for the benefit of CLIA insured lawyers. The content and links provided in Loss Prevention eBytes are intended as resources to qualified lawyers who should exercise due care and their professional judgment in adapting or making use of any content.
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