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A frequent basis for client complaints to law societies is delay by their lawyers – whether in responding to communications, following up on instructions provided or filing documents. To address some of the grounds for those complaints (and to prevent future complaints), we suggest you take a look at Stop Procrastinating... Now by Amy Gallo, published on the Harvard Business Review Blog Network on October 11, 2011. In her post, Ms Gallo concisely sets out five strategies to get unstuck from procrastination and includes case studies to drive the point home. The Canadian Lawyers Insurance Association provides loss prevention information solely for the benefit of CLIA insured lawyers. The content and links provided in Loss Prevention eBytes are intended as resources to qualified lawyers who should exercise due care and their professional judgment in adapting or making use of any content.
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