How long does it take for my application to be reviewed?

If application is complete and we do not have further questions, the application should be approved within 1 week.

How will I know if my application was approved?

You will receive an email stating your application has been approved.  Please make sure the email you enter on your application is correct.

I was told an email was sent but did not receive.

We use the email that you entered on your application.  The email will be sent from renewals@clia.ca.  Please add renewals@clia.ca to your safe list so the email does not end up in junk mail. If you still do not see an email, please contact us at renewals@clia.ca

If my application is approved, how do I pay?

Payment instructions can be found on the invoice which you will receive by email once your application has been approved.  Please add invoices@clia.ca to your safe list so the email does not end up in junk mail.

What forms of payment does CLIA accept?

We currently accept payment by cheque or wire transfer.  You can also add us as an online banking option.

Can I be insured for just one transaction?

No.  We do not offer coverage per transaction.  Coverage is only available for the entire policy period.

Do all lawyers in the firm need to have excess coverage?

Yes, all lawyers in the firm need to be included on the application for excess coverage.

What is the CLIA policy period?

The CLIA Policy period runs from July 1 to July 1.

What if I forgot my password to log in to my CLIA account

You can reset your password when logging into your VEP account.  Choose the forgot password option.

When will I receive my certificate?

Your certificate will be available after your application is approved and payment is received and applied to your account.

How will I receive my certificate?

​You will be notified by email once your certificate has been issued.  Once available, you can access your certificate at any time by logging in to your VEP account at clia.ca.  There will be a link at the bottom of your application that will take you to a copy of your certificate.

WHO DO I CONTACT FOR INFORMATION ON MY APPLICATION?

​Please email us at renewals@clia.ca.  We will to reply to all emails within one business day.

WHAT LEVELS OF EXCESS COVERAGE DOES CLIA OFFER?

LIMIT OF LIABILITY per Policy Period

Layer of Excess Professional Liability Insurance Premium Rate Per Lawyer* 

• $1,000,000 per occurrence
• $2,000,000 per occurrence
• $3,000,000 per occurrence
• $4,000,000 per occurrence 
• $9,000,000 per occurrence* 

 *New applicants are not eligible to choose the $9,000,000 in coverage for the first year​

I ALREADY SUBMITTED AND WAS APPROVED BUT WOULD NOW LIKE TO APPLY FOR AN INCREASE IN COVERAGE. HOW CAN I DO THIS?

You can apply online!  Please see section on HOW TO MANAGE MY CLIA VEP ACCOUNT.

MY FIRM NAME HAS CHANGED.  HOW DO I GET MY CERTIFICATE CHANGED?

​Once the certificate is issued for the current policy period, we do not alter the certificate.  We will, however, issue a name change endorsement.  You can apply for this online by logging in to your VEP account at clia.ca .  Please see instructions on how to apply for the name change or other endorsements on HOW TO MANAGE MY CLIA VEP ACCOUNT.

IS THE ONLINE APPLICATION AVAILABLE IN FRENCH?

​Yes. Please choose the French option on our website homepage.

Can I fill out a paper application and mail in?

​No. We do not accept paper applications. Please contact us at renewals@clia.ca if there is a problem with the online application.

MY APPLICATION WAS APPROVED BUT WE HAVE HAD A LAWYER LEAVE THE FIRM.  WILL I GET A REFUND?

​Once an application has been submitted and approved, we do not offer refunds or credit when a lawyer leaves a firm.  Much like if a Lawyer joins a firm, we do not charge you for the addition.

MY APPLICATION WAS APPROVED BUT WE HAVE HAD A LAWYER JOIN THE FIRM.  WILL THIS LAWYER BE COVERED?  IS THERE A CHARGE?

Please send us an email at renewals@clia.ca when a lawyer joins your firm with the name and start date of the lawyer.  The lawyer will be covered as of his/her start date under your current policy. Once the application has been submitted and approved there is no charge for a lawyer that joins the firm during the current policy period.

HOW TO MANAGE YOUR CLIA ACCOUNT ONLINE

​You can apply for an increase in liability coverage, add cybercrime coverage, lateral hire coverage or add a Firm name change endorsement by logging in to your VEP account at clia.ca.  Once you access your application, you will see an endorsements tab at the top of your application.  Clicking on this tab and it will take you to the endorsements options.  
 
For example, if you would like to apply for an increase in Liability coverage, you would click on the Endorsements tab at the top of your application.  ​

Click on Add Liability Endorsements:

Clicking on Add Liability Endorsements will bring up the below screen.  You can then choose the liability increase you would like to apply for and submit for approval. You can also add cybercrime coverage, add lateral hire coverage or apply for a Firm name change endorsement by clicking on the appropriate tab and then following instructions.

Your request will come through to CLIA for approval. Once approved, you will receive an invoice for amount owing (if Liability Increase is desired) and an email when your endorsement is available.  You can access your endorsement when you are logged into your CLIA account.  You will find a link to the endorsement at the bottom of your application under Certificates (where you can also find your Certificate of Excess Coverage with CLIA).
 
Please email us at renewals@clia.ca if you have trouble with any of the above and we will be happy to help.