Roundup: Good Communications

Poor communication is a leading cause of professional liability claims against lawyers. As such, we’ve focused on providing communications tips and resources to help lawyers increase the effectiveness of their communications with clients and other lawyers:

Effective communications with your client is key to avoiding claims. One subcategory of the Repository is ‘Communications’. See this post for an overview of the articles and guides created by our subscribers and partners.

Being able to express legal terms and processes to clients through a plain language approach may reduce the risk of miscommunication with the client and therefore reduce the potential for error. See this post for more information and examples of plain-language projects.

What generational impact do lawyers need to keep in mind when it comes to good communication with their fellow lawyers and their clients? See this post for an overview of the differences and strategies for more effective communications across the generations.

Strong emotional intelligence is needed to be an empathetic communicator. Being emotionally intelligent is “being in tune with, and managing your and other’s emotions. Examples for a lawyer might be: understanding a client’s state of mind to gauge what questions to ask and what information to give (and how to give it).” However, studies indicate that lawyers may generally score lower in emotional intelligence than the general population. See this post for tips on how to improve emotional intelligence and become a better communicator.

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