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Working Effectively with Support Staff: Tenets of a Successful Lawyer-Staff Relationship
Loss Prevention Tips Ashlan Friesen Loss Prevention Tips Ashlan Friesen

Working Effectively with Support Staff: Tenets of a Successful Lawyer-Staff Relationship

The responsibilities of legal support staff are as diverse as the lawyers they work with. From legal assistants to paralegals and law clerks, each role contributes uniquely to the success of the firm or legal department. While specific titles and duties may differ, one constant remains: support staff play an essential part in any legal practice.

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What Do We Know from the Courts’ Comments on Improper Use of AI?
Loss Prevention Tips Ashlan Friesen Loss Prevention Tips Ashlan Friesen

What Do We Know from the Courts’ Comments on Improper Use of AI?

As lawyers integrate AI technology into practice, court commentary on the improper use of AI has been emerging. Several cases have commented on lawyers’ improper use of AI, some of which have resulted in consequences to the lawyer. In addition to consequences from the court or disciplinary sanction, improper use of AI exposes lawyers to liability.

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Cybersecurity Awareness Month: “Near Miss” Cyber Incidents Reported to CLIA
Cyber Awareness Ashlan Friesen Cyber Awareness Ashlan Friesen

Cybersecurity Awareness Month: “Near Miss” Cyber Incidents Reported to CLIA

Many cyber incidents are reported to CLIA that never materialize into a claim because effective preventative steps had already been taken, and appropriate mitigation strategies were implemented by the law firm. “Near miss” incidents are prime opportunities to learn what can be done to prevent cyber incidents before they occur.

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Wellness Toolkit: Emotional Intelligence
Wellness Melanie Hodges Neufeld Wellness Melanie Hodges Neufeld

Wellness Toolkit: Emotional Intelligence

As noted by the Federation of Law Societies of Canada, “legal professionals are at higher risk of experiencing stress, anxiety, depression and substance use than are other professionals”. We also know that many claims result from wellness issues.

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 "Are you doing your gratitudes?":  the power of being grateful
Wellness Erin H. Durant Wellness Erin H. Durant

 "Are you doing your gratitudes?":  the power of being grateful

I attend therapy regularly. The frequency depends on how well I am doing. But even when I am doing very well, I still try and keep a monthly appointment. A few years ago, I was speaking with a more senior lawyer and she shared that she has attended therapy monthly for years, despite maintaining good mental health during most of those years.

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Roundup: Client Relations
Loss Prevention Tips Melanie Hodges Neufeld Loss Prevention Tips Melanie Hodges Neufeld

Roundup: Client Relations

CLIA has a strong commitment to loss prevention. We take a proactive approach to avoiding claims and developed a Loss Prevention Strategic Plan to more focus our energies on helping lawyers find the loss prevention resources they need. In case you missed it, here is a collection of loss prevention posts focused on client relations to help you better manage your practice and avoid errors:

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Roundup: From the Vault
Loss Prevention Tips Melanie Hodges Neufeld Loss Prevention Tips Melanie Hodges Neufeld

Roundup: From the Vault

For over ten years, CLIA produced more than 70 articles for our Loss Prevention Bulletin. While discontinued in 2016, the advice shared in some of these articles is timeless and still of value. We’ve curating those articles to bring you our ‘From the Vault’ series:

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Roundup: Cyber Awareness
Cyber Awareness Melanie Hodges Neufeld Cyber Awareness Melanie Hodges Neufeld

Roundup: Cyber Awareness

CLIA and our Subscriber law societies take cyber awareness seriously. CLIA administers a Mandatory Cyber insurance program. This product is purchased by each CLIA Subscribing Law Society and provides coverage for their members. CLIA also provides an optional, enhanced Stand-alone Cyber insurance product which can augment your protection, and provide your firm with robust coverage for its potential expenses and lost revenues in the event of a breach or attack.

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